NO DELIVERY

I am selling avon products ,i placed my order on thursday on the 4th and was supposed to recive my order latest on monday up untill today i have no recieved my orders i spoke to the driver named sipho and he gave me attitude and said that he will deliver my order when it suits him i have complaining customers that needs their products which i see at work i need the stock delivered today because it is a long weekend and most of my customers get paid on the 15th how can they pay for something that s not evern there they might us the money and who will pay for the products i am highly upset as i will loose my customers Avon doent even bother to contact me if there is a problem as for my rep and the manager they dont even have a solution i need my orders or else they must just close my account