HP
Helene P
1 reviews | Active since Dec 2014
08 Dec 2015, 08:15
No decency to respond
I sent an email to Avon queries department on Thursday 3 December and 7 December again. I have received a read receipt but no one has acknowledged receipt of my mail or that my matter is being dealt with. Still waiting for my replacement product from a month ago and my refund. <br> <br> Laid a complaint about poor service from two Avon agents, and a HP complaint. No response on either places. Is my query being investigated? Some feedback would be appreciated.<br>
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Replies (1)
Avon Justine's replyOfficial
17 Dec 2015, 10:04Hello pereihe,
Thank you for bring this query to our attention.
As per our telephonic conversation, the matter is resolved to your satisfaction.
We contacted both agents to no avail and have escalated the matter to their Zone Manager for further investigations
We sincerely apologise for the bad experience, thank you for your continued support and loyalty.
Warm Regards
Avon Justine
Thank you for bring this query to our attention.
As per our telephonic conversation, the matter is resolved to your satisfaction.
We contacted both agents to no avail and have escalated the matter to their Zone Manager for further investigations
We sincerely apologise for the bad experience, thank you for your continued support and loyalty.
Warm Regards
Avon Justine
Avon Justine's reply17 Dec 2015, 10:04
Official
Hello pereihe,
Thank you for bring this query to our attention.
As per our telephonic conversation, the matter is resolved to your satisfaction.
We contacted both agents to no avail and have escalated the matter to their Zone Manager for further investigations
We sincerely apologise for the bad experience, thank you for your continued support and loyalty.
Warm Regards
Avon Justine
Thank you for bring this query to our attention.
As per our telephonic conversation, the matter is resolved to your satisfaction.
We contacted both agents to no avail and have escalated the matter to their Zone Manager for further investigations
We sincerely apologise for the bad experience, thank you for your continued support and loyalty.
Warm Regards
Avon Justine