No customer service at Avon. Consultants drop calls and do not return customer calls or assist customers. Superior supervisors too important to speak to customers. Customer Service department does not respond to emails.

I would like to complain about the bad customer service that i have received from Avon. I placed an order and immediately saw it was going to be delivered to an incorrect address. I am not sure why I have another address on my profile which is not my residential address. I called the call centre and the agent advised she had changed it to my address. I still asked her that on my end it showed the incorrect address and she assured me it would be delivered to me.

I did not receive an order and called again on 1 Dec. Lebogang advised me she would organise an urgent delivery for my order and correct my address details. A few minutes later i got an sms that i must pay for the order. I called again and spoke with Beverley who advised i should not worry about it as it would be sorted out by Avon. Nothing was delivered to me.

No order was delivered to me. I called Avon again on Friday 3 December and explained the situation. The consultant put me on hold until she dropped the call. On 6 December I called again and requested to speak to a supervisor. The consultant would not let me speak to a supervisor. She advised she is going through the notes. I was on hold for 19 minutes until the call was dropped. I called again in the afternoon and spoke to Nthabiseng. I explained my frustration to her and requested to speak to a supervisor. She would not let me speak to a supervisor. Eventually she advised the supervisor was in a meeting and would call me later. She advised I should pay an additional R24 for my order to be released. This was never communicated to me and is not what the consultants previously confirmed. I asked her what the R24 is for and she could not explain it and as expected she dropped the call.

I emailed Avon to complain but did not receive any response. I am disgusted at the service received from Avon. I called to confirm if the order would be delivered to me which was confirmed. I was promised an urgent delivery last week which I have not received. I cannot get responses from the consultants. Instead they drop my calls at my expense. If the calls dropped due to system errors the consultants have customer details and should be calling back. But no they don’t which shows they have intentionally dropped the calls. I cannot get access to their superior supervisors and their customer service department doesn’t not respond to queries. May someone please assist me.