AV
Antoinette V

1 reviews | Active since Dec 2018

29 Sept 2020, 16:37

No contact

Hi, I have been recently contacted from a call centre advising that I am owingoney to Justine

I had last used my Justine account a few years ago and paid off the last instalment as I buy I pay.

When I have been contacted I advised the agent and the agent could not troll me when the owing amount was for

I cannot send proof of payment if I don't know which year or month its for. I had then sent emails to justine to request this information and have not received any feedback

I am very upset at the fact that this is now effecting my credit history although I had paid.

I cannot get a hold of anyone at justine either via phone or email and this now very frustrating

I want someone to get a hold of me to get this matter resolved

Angry consultant Antoinette

0
Replies (2)
Avon Justine
Avon Justine's reply29 Sept 2020, 16:43
Official
Dear Antoinette, Thank you for contacting Avon Justine. I sincerely apologise for the inconvenience caused. Kindly note, that your query has been escalated for assistance. Once I receive feedback I will advise you accordingly. Yours in Beauty,Janine Dwayi
AV
Antoinette V's update02 Oct 2020, 16:44
Reviewer Update
Thank u for getting back to me

Pls advise what information u need from me to get this sorted