No care

When money is on their side they do not care whether you received the products you have ordered. My order was shipped to someone else in May.

I placed an order in March and received only essential items, the rest was withheld. A month later I placed another order to another address that is not mine. Those items were mother's day gift and have clearly stated the recipient's name - that order clearly was not mine. Now that person is over the moon about the gifts I have sent to her and she mentioned the items. I realized that those items she mentioned are items that were withheld and were supposed to come to me (to my address). And that makes sense why I have been charged 700 and something rands for an order that was four hundred and something. Clearly my statement was shipped to her as well. I have explained and requested that she return the items that are mine but couldn't as she claims they belong to her, it's a gift.

Clearly this is not my fault, it's Avon's. Avon has got all my details and never changed them. I tried making enquiries with my sales leader but she said no order appears on her system. I don't know what to do because the products which I paid for still not with me.