No Assistance regarding Commissions

I am very unappy with Avon. I have been selling Avon over 20 years. I am also a sales leader. My issue is that I have changed my banking details with Avon but they have not paid my commission over for April and May 2019. I am unable to get any assistance from my uplines as well as the call centre. This has been going on for more than a month!!!! I placed an order and it is now on hold. They have just added a penalty fee onto my account but they will not get back to me re the monies they owe me?????????!!!!!!!