NO ANSWERS

Hi I recieved my order on Friday the 18th of March I was supposed to recieve 7 boxes only recieved 6 I immediately called and informed them they told me that I would get the missing box on Tuesday the 22nd of March then I called again and they still have not found the box it is Thursday still no tracking on the box? Why must I wait so long so that you must do investigations first it is not my fault if the box is missing but I have to sit with customers asking where their stuff is. Avon just says oh we logged a query and that's it no further help re pack the box and do your own investigations on your own time why must I suffer the consequences??? And it is a long weekend so it now just takes longer and longer my clients getting fed up????