Nightmare Experience

A year ago I queried a ********** account that was opened using my ID with Avon Justine. It took a year for Avon Justine to resolve this matter and I was eventually provided with a letter stating that the account had been deactivated and that the account would be updated with ITC. Fast forward, I'm now receiving a call from Shapiro Shaik Attorney about my Avon account that has been handed over. What the hell is going on Avon Justine? I thought this matter was closed and my name was cleared. I'm so annoyed that I've been handed over to attorney for an account I NEVER OPENED. I DON'T EVEN USE AVON PRODUCTS. Can someone just contact me to resolve this once and for all. It's not enough that my credit record is being messed up now I have to deal with lawyers trying to collect money I don't even owe. Pathetic