TW
Tina W
1 reviews | Active since Nov 2010
13 Aug 2015, 13:50
Nail polish lasts only 1 day - Magic Matte
Firstly, I made this purchase in May and only received it in July. Secondly, I found that it only lasts a day and that is without doing any dishwashing, which is quite shocking. In fact, I found that the tips already start to go on the first day. I believe it's a real waste of money as I am used to my nail polish lasting at least 2 or 3 days. For that price, I really expected a better quality. I am truly disappointed in the nail polish I purchased from you. I sent a complaint to you in July via my salesperson and have still not received any sort of reply. I will not use this nail polish again and I demand a refund.<br>
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Avon Justine's replyOfficial
17 Aug 2015, 10:16Hello tdan,
Thank you for bringing this query to our attention.
As per our telephonic conversation, if for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed.
We have escalated this to Marketing and QA to investigate quality product because we strive to produce best product to our valued customers.
We contacted the Representative ZAIDA ABRAHAMS and she confirmed to collect the products and will complete the credit adjustment with the Sales Leader for credit.
As soon as the credit adjustment is received, the account will be credited and the representative will refund you.
We sincerely apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, if for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed.
We have escalated this to Marketing and QA to investigate quality product because we strive to produce best product to our valued customers.
We contacted the Representative ZAIDA ABRAHAMS and she confirmed to collect the products and will complete the credit adjustment with the Sales Leader for credit.
As soon as the credit adjustment is received, the account will be credited and the representative will refund you.
We sincerely apologise for the inconvenience caused.
Warm Regards
Avon Justine
Avon Justine's reply17 Aug 2015, 10:16
Official
Hello tdan,
Thank you for bringing this query to our attention.
As per our telephonic conversation, if for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed.
We have escalated this to Marketing and QA to investigate quality product because we strive to produce best product to our valued customers.
We contacted the Representative ZAIDA ABRAHAMS and she confirmed to collect the products and will complete the credit adjustment with the Sales Leader for credit.
As soon as the credit adjustment is received, the account will be credited and the representative will refund you.
We sincerely apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, if for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed.
We have escalated this to Marketing and QA to investigate quality product because we strive to produce best product to our valued customers.
We contacted the Representative ZAIDA ABRAHAMS and she confirmed to collect the products and will complete the credit adjustment with the Sales Leader for credit.
As soon as the credit adjustment is received, the account will be credited and the representative will refund you.
We sincerely apologise for the inconvenience caused.
Warm Regards
Avon Justine