NAFI Customer service from ALL at Justine/Avon

I placed an order with a consultant via a Whatsapp Group app (brochure hyperlink) to which she responded that she wanted my address to decide if she would "accept" me as a client. I provided my address and also advised that I was happy to pay for order in advance. Did not hear back after a few days and when I asked for feedback she promptly cancelled my order. I emailed the complaints at Justine only to receive a generic message asking me for an alternative telephone number for the consultant (after I provided her name and cell number). I wrote back to say how terribly disappointed I was (copied in the marketing people), and received zip, zilch, zero response.). Poor customer service, I will place my loyalty elsewhere. My order number was Order JTV***0