My run around

<p>Good day <br />Mbali Molusi here, I have been a Justine consultant until 3months ago when I stopped selling Justine products .I then had a balance of R350.00 to pay off due to late payment I accumulated interest in my account so on the 20th of July 2016 I decided to pay it off with the full balance off R446.00 to be exact, however when I called Justine to request a paid up letter as I explain to them i had app**** for credit somewhere and I was declined due to the Justine account in arrears. So the letter was sent to me on my email and I was advised that they will send a request to ITC to update my record. Me being independent I then decided to call Trans union on to update my profile I sent them the paid up letter as proof together with my personal information, i was advised they will send a request to Justine to confirm via email and upon receiving confirmation i will then receive an update .I called Trans union on 04/07/2016 to find out if they received any correspondence from Justine and I was told the investigation is still under process and nothing yet has been done. I called Justine to find out what is happening and I was advised they haven’t received anything from ITC , I was further advised that my request for updating my record was received “Today “ which was 04/07/2016..I was so disappointed and did not understand why as the updates were supposed to be done on the 21/06/2016.. I decided to call Trans union again on 08/07/2016 was advised nothing yet has been received as per the service provider. and then once again very anxiously contacted Justine and spoke to a Ms Caroline from the Admin Department where she then told me that she could see i have been continuously calling as well as requesting these changes for a while however no one has sent the request yet, I was advised that she will send this as an urgent matter and CC her superiors. I am really saddened and angry with all the run around I am getting from Justine as I do not owe them anything and have no business with them anymore. My regret to do business with them has now been intensified. What i fail to understand is how are they able to report one to ITC so quickly but refuse to recognise their faults as well as fix them.<br />I have personal matters which require that I apply for credit on my name however i am now unable to do so due to my Justine account still sitting in arrears even after I have fully paid it up as well as attempted several times to confirm with them to update their system .<br />I need my account to be updated ASAP, I am tired of calling them each and every day with absolutely no assistance with regards to this matter, Justine has no professionalism and no customer services what so ever. </p>