My order is on hold account number ***

I am a sales representative of the company and I am so disappointed with the service of Avon lately, I placed an order on the 11th of March 2022 and I have never received the order. I am told that the things are on hold because I owe them whereas I don't instead I have overpaid them, I called them numerous times and they said they are sorry for the inconvenience but I haven't received my order till to date, if there was no amount to me from them I would have stopped being their representative, my account number is ***