Money does not reflect in my Avon Account

I place the order on sartuday ,that evening I went and deposit money 770 at Absa ,late Sunday the message came that my order is on hold .I contact the center a ladie told me to email the proof to ********** ,I did just that but the email does not go it s saying on the queue since morning,So I need your help my account number ********** 88 The details of my proof is this Atm name :klerksdorp branch 3 Atm nr:09925 date :2019/02/02 Seq nr:008327 time :16:53:33 Careless Avon Account number ********** 283 If you check in your account this transaction is there even if it does not reflect in my Avon Account,So please help me and release my order