Mislead charges

They kept on calling me and taking me to lawyers to call where by I didn't owe them they asked me to email them all the receipts and my account number and the account number I used to deposit the money to yet they haven't gotten back to me I'm afraid that this one would ruin things for me in the future I tried even emailing back asking for feedback regarding the email I sent to them I want to ear my name on Avon but they not allowing me