CvT
Chané van Tonder
1 reviews | Active since Jul 2022
04 Jul 2023, 18:02
Lost parcel
I've been struggling since 28 June 2023 to track my order, that's when I started enquiring, without success. Expected delivery date was 2 July 2023, a call centre agent assured me that the system shows I will receive my parcel on 4 July 2023, which didn't happen. The tracking code I received from Avon isn't recognized by the courier and nobody from Avon is helpful, everyone tells me that the parcel was shipped out of their warehouse and I should speak to Paxi(couriers) who says they never received my parcel and I should speak to Avon.
This is truly the worst experience I've ever received from Avon, after a week of struggling I still haven't received my parcel and Avon themselves can't tell me where it is.
Helpful (0)
Replies (4)0
Replies (4)
Avon Justine's replyOfficial
05 Jul 2023, 12:55Good day Chané,
Thank you for contacting Avon Justine,
Please note that your query has been escalated for further assistance.
Once feedback is received, I will advise accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Dimakatso Mo***eng
Thank you for contacting Avon Justine,
Please note that your query has been escalated for further assistance.
Once feedback is received, I will advise accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Dimakatso Mo***eng
Avon Justine's reply05 Jul 2023, 12:55
Official
Good day Chané,
Thank you for contacting Avon Justine,
Please note that your query has been escalated for further assistance.
Once feedback is received, I will advise accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Dimakatso Mo***eng
Thank you for contacting Avon Justine,
Please note that your query has been escalated for further assistance.
Once feedback is received, I will advise accordingly.
Kindly accept my sincere apologies for any inconvenience caused.
Regards
Dimakatso Mo***eng
CvT
Chané van Tonder's updateReviewer Update
06 Jul 2023, 08:45Thank you so much for your assistance. I am finally able to track my order
CvT
Chané van Tonder's update06 Jul 2023, 08:45
Reviewer Update
Thank you so much for your assistance. I am finally able to track my order
CvT
Chané van Tonder's updateReviewer Update
06 Jul 2023, 08:54I wanted to write a new review, but since I recently reviewed Avon, Hello Peter doesn't allow me write another review just yet.
After more than a week of struggling and finally getting to the bottom of everything, it's clear that SkyNet was the one at fault, they took my parcel from Avon and were supposed to deliver it to a Paxi point where I will collect it, but they left in 'on hold' for 8 days.
I want to thank Avon for all the emails and calls they made to try and find my package and getting it released to be delivered, even going as far as repacking a new order to be sent as an urgent delivery.
Avon definitely gets 5 stars
After more than a week of struggling and finally getting to the bottom of everything, it's clear that SkyNet was the one at fault, they took my parcel from Avon and were supposed to deliver it to a Paxi point where I will collect it, but they left in 'on hold' for 8 days.
I want to thank Avon for all the emails and calls they made to try and find my package and getting it released to be delivered, even going as far as repacking a new order to be sent as an urgent delivery.
Avon definitely gets 5 stars
CvT
Chané van Tonder's update06 Jul 2023, 08:54
Reviewer Update
I wanted to write a new review, but since I recently reviewed Avon, Hello Peter doesn't allow me write another review just yet.
After more than a week of struggling and finally getting to the bottom of everything, it's clear that SkyNet was the one at fault, they took my parcel from Avon and were supposed to deliver it to a Paxi point where I will collect it, but they left in 'on hold' for 8 days.
I want to thank Avon for all the emails and calls they made to try and find my package and getting it released to be delivered, even going as far as repacking a new order to be sent as an urgent delivery.
Avon definitely gets 5 stars
After more than a week of struggling and finally getting to the bottom of everything, it's clear that SkyNet was the one at fault, they took my parcel from Avon and were supposed to deliver it to a Paxi point where I will collect it, but they left in 'on hold' for 8 days.
I want to thank Avon for all the emails and calls they made to try and find my package and getting it released to be delivered, even going as far as repacking a new order to be sent as an urgent delivery.
Avon definitely gets 5 stars
Avon Justine's replyOfficial
06 Jul 2023, 16:28Good day Chané,
Thank you for contacting Avon Justine,
I am glad everything is sorted out for you.
Regards
Dimakatso Mo***eng
Thank you for contacting Avon Justine,
I am glad everything is sorted out for you.
Regards
Dimakatso Mo***eng
Avon Justine's reply06 Jul 2023, 16:28
Official
Good day Chané,
Thank you for contacting Avon Justine,
I am glad everything is sorted out for you.
Regards
Dimakatso Mo***eng
Thank you for contacting Avon Justine,
I am glad everything is sorted out for you.
Regards
Dimakatso Mo***eng