Lost box

Earlier this year January I placed an order on Avon and I never received the box. I've gone to the police station to get an affidavit and still at this time June I have not been refunded because I did not get the ****** products but I've been billed. I have several times send emails but no one is responding to me. I have missed my commission because of this amount. I have decided now that I will be seeking legal advice as this is ***** from Avon's side because I never signed for any box and the courier never contacted me to say they have a delivery for me or to even ask my whereabouts. Avon should take responsibility as its your hired company to provide services for you. I will not pay for something I never received. Also the district managers are just useless because they just don't have time to follow up their members problems but continue to want us to make sales yet even recruit.