Listing people on ITC for paying their accounts!

I need a letter to state that I was not supposed to be listed on ITC!

You are playing with peoples lives here! My Medical Aid Savings Credit got declined because you’ve listed me on the ITC for MAKEUP! For a bill I settled before I even got the reminder sms. I paid the account on the 23rd January and the reminder sms came through on the 25th January …. The sms even says “Ignore if paid”, thus it was ignored … it should say “Phone us to confirm we have received your payment because we tend to list people on ITC for paying their accounts!”

Now, I need a letter to go to my medical aid stating that the account was in fact settled before I was listed on ITC and the error has since been rectified!

My daughters doctor’s bills are R 890 a week! Which I now need to pay upfront because of the ITC listing from Avon! You guys are abusing your power and not processing your payments in time leaving people unjustly listed on the ITC for paying their accounts! This has got to stop! And from all the other reviews I've seen, you have done this to many other people … you shouldn't be allowed to list people on the ITC without absolute proof that the person has not paid their account!! Your debtors department needs to up their game!