CR
Carina R

1 reviews | Active since Jan 2014

30 Apr 2015, 08:50

Lipstick Colour - False Advertising

Good Day,<br> I recently ordered a lipstick (Ultra Colour Rich Lipstick SPF 15 - Very Violet) from Avon<br> When i received it i noticed that the colour of the lipstick was not the same as the colour advertised in the avon book. Its a lot lighter and not that rich dark colour that I thought i purchased. I had a look at the avon book again this morning and i noticed that the colour of the lipstick and the colour on the models lips are two different colours if put next to each other even though it states that they are the same colour. When i decided to purchase this product i initially expected the colour on the models lips. I am not sending this expecting a response from you with a voucher or anything like that, i am just really unhappy this avons products lately and I know another two friends of mine who ordered that same lipstick and complained about it. Definitely false advertising!!!!!!<br> Many Thanks<br> Carina

0
Replies (1)
Avon Justine
Avon Justine's reply04 May 2015, 11:54
Official
Hello Carina6,

Thank you for bringing this query to our attention.

As per our telephonic conversation, if for any reason your Avon product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed.

Please return the product with the representative for a full refund.

We sincerely apologise for the inconvenience caused because we strive to delight our representatives with high quality products.

Warm Regards
Avon Justine