Late delivery and payment
<p>Acc no ********** 22</p> <p>I placed an order on 27 Feb 2017 which was invoiced the same day. The order only got delivered on 15 March. Order needs to be paid 21 days after inv but only recieved order 17 days after inv. Have sent emails and spoke to teamleader to request payment date be moved as clients got orders late and could not pay in 3 days. I still have not got a response from anyone or assistance so now my account shows in arrears but should not be due to their late delivery. No fault of mine. Now I cannot place further orders untill that inv is paid.</p> <p>I think it is very unfair that I get penalised when it was not my mistake.</p> <p> </p>
Dear Vanessa,
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Delivery
Kindly note, I tried calling you at 04:37 pm today and there was no answer.
We do apologise for the inconvenience caused.
Please note that your complaint has been escalated to the relevant departments.
Also, note that when making payment arrangements note are placed on the system. However, we are unable to change the payment dates on the system.
The balance does go overdue and you will also receive an SMS advising you that the account is due. But you are only charged late payment fees if the balance is due for 45 days and then again 60 days.
Also, note when your balance is overdue because you received your order late, you can place a new order and it will be on hold, but you need to contact the Contact Centre to release the order if you have sufficient credit limit for the held order to be released.
Please confirm if your query has been resolved.
For more clarity or assistance you can also contact the Queries team on the below email address.
Yours In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***
Dear Vanessa,
Thank you for contacting the Avon Justine Queries Team.
Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.
Delivery
Kindly note, I tried calling you at 04:37 pm today and there was no answer.
We do apologise for the inconvenience caused.
Please note that your complaint has been escalated to the relevant departments.
Also, note that when making payment arrangements note are placed on the system. However, we are unable to change the payment dates on the system.
The balance does go overdue and you will also receive an SMS advising you that the account is due. But you are only charged late payment fees if the balance is due for 45 days and then again 60 days.
Also, note when your balance is overdue because you received your order late, you can place a new order and it will be on hold, but you need to contact the Contact Centre to release the order if you have sufficient credit limit for the held order to be released.
Please confirm if your query has been resolved.
For more clarity or assistance you can also contact the Queries team on the below email address.
Yours In Beauty,
Janine Dwayi
Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***