Lack of Resolution to ***** Queries

I discovered that my ID number was **********ly used to open a Justine account and I have since contacted Justine to try and resolve the matter by submitting required documentation in order to get to a resolution and have the account removed from my credit profile.

It's been nearly 2 months of back and forth emails that have bared no fruit with the ***** department who take at least a week at a time to respond to an email. I find it very frustrating that there's no contact number and NO ONE has called me in order to ensure that this issue is resolved swiftly and speedily.

Another issue that i have is that there's clearly no proper processes in place to verify customers who open accounts because, how does someone utalise my ID number to open an account without proper verification?

CAN SOMEONE FROM THE ***** DEPARTMENT RESOLVE MY QUERY AS QUICKLY AS POSSIBLE BECAUSE HAVING AN UNPAID ACCOUNT ON MY NAME IS AFFECTING MY CREDIT SCORE AND PROFILE.