Lack of accountability and bad service

I've been battling to get funds transferred from account 110689*** to 121010*** of R422.00 since 16.07.2021 I submitted all documents required but still nothing has been done . This is my hard earned money that I could have brought bread for my children. Richard Ndlela advised that required documents have been received and submitted to the relevant department for tracing and processing and that was on 28.07.2021