1 reviews | Active since Nov 2015
JUSTINE WON'T GIVE ME MY MONEY BACK
I logged a complaint on the 24/11/2015 regarding Justine's ignorance by sending me an SMS threatening that I've been listed on ITC & I need to pay R500 more than what I owe. Because I was worried that my credit record will be affected, I made means to pay that amount. Only to find that they had sent me an incorrect SMS & Thoko Skosana apologized & promised that I will receive my R500 refund back. I then sent her my banking details as she requested. Now, a person by the name of Renee Peterson is demanding that I send a letter as well as proof of payment in order to get my refund. Why should I do that when Justine are the ones that sent me an incorrect SMS & apologized thereafter. Besides, the R500 clearly shows on my account which means they have already received their money now why should I send a proof of payment? I also sent a clear instruction that I want to close this account & yet they chose to ignore my request. Why are they being like this?
Thank you for bringing this query to our attention.
This serves as confirmation that, as per our telephonic conversation, your refund remains due to you and will be processed accordingly.
Sustained irregularities have been a result of the delay and for that Avon Justine would like to express sincere apologies to you.
As discussed the resolution is not instant,but you will be well engaged in the process.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
This serves as confirmation that, as per our telephonic conversation, your refund remains due to you and will be processed accordingly.
Sustained irregularities have been a result of the delay and for that Avon Justine would like to express sincere apologies to you.
As discussed the resolution is not instant,but you will be well engaged in the process.
Regards,
Avon Justine