JUSTINE REFUND NOT BEING PROCESSED

Dont get me wrong, Love Avon/Justine products 10/10

Customer service is my problem

I have not used my account for more than a year, but when I logged in - my account was active, I could make an order and pay from the website. However the order went into credit hold. When I contacted them, they instructed me to re-apply to open the account again. Did this, week later still no action. So I requested a refund. This seems to be an even bigger problem. They keep on requesting the PROOF OF PAYMENT. I have explained multiple times that I did not do an EFT nor a deposit but that I made the payment from my account on their website. The best I can give them is proof of the transaction via screen shots and my bank statement. Bank confirmation letter etc was send on the first mail, which they requested again. The initial problem was 26 March. Almost 3 weeks later, and IF they do reply it is only to request the documentation again as they have not received anything they required.

What more can I do?

IF you make contact they just indicate that you have to send the mail to *** which i have done with too much documentation as proof that the the MONEY IS SHOWING ON MY ACCOUNT AS A CREDIT. They don't want to send me the goods I paid for - NOR do they want to refund my money and it seems they are not taking me seriously. And when the mails that was answered was done Saturday just before closing and a weekday, just before 17:00 as well - making sure you cant contact them back straight away. R1833 is a serious amount to me - and I want my refund. I don't want to work with you or your products as a result of lazy customer care who does not take their customers seriously. Playing for time!