Justine=MOST PATHETIC SERVICE!!!

<p>It goes against my values to write this review but I have no other choice as emails go unanswered or I get the same response EVERY TIME!</p> <p> </p> <p>I use to work for Justine. A very good friend and co-worker signed up to be a Justine consultant. After working for Justine I should have known to not sign him up as there are ALWAYS unresolved issues of some sort along the way with Justine. Long story short, he had products that needed to be returned, I filled out the paperwork and sent the credits back. After that I resigned and PASSED DOWN THE PAPERWORK FOR THE CREDITS TO THE DSM WHO WOULD HAVE PASSED IT ON TO THE NEW SM.It seems that nobody in queries, credit control OR customer service understands the previous sentence. IT MEANS THAT I DO NOT HAVE THE CREDIT ADJUSTMENT ANYMORE AND NO I DO NOT "REMEMBER" THE INVOICE NUMBER OR PRODUCT CODES OF THE PRODUCTS RETURNED.</p> <p> </p> <p>The products were not credited and he is now BLACKLISTED because the people of Justine are not equipt to do their jobs. He needs to buy a car and guess what? HE CAN"T because Justine can't do their job! Sounds amazing to be a part of this company right? WRONG! You will have endless issues and troubles to get queries and problems resolved.</p> <p> </p> <p>After almost 30 emails (most go unanswered- great service there,Justine) the few that were answered the continue to ask for the credit adjustment which I clearly state in every email- I DO NOT HAVE!!!!!!!!!!</p> <p>I have called credit control and customer care more than I can count and it seems you appoint anyone who can answer a phone with zero query solving abilities, thus HELLO PETER.</p> <p> </p> <p>I have been trying to sort this out for more than a month and I am sure you can understand I am fed up now. I have the waybill number and his ID number. If this is not resolved by Friday, I have advised him to take legal steps as this is ridiculous if his name has not been cleared.</p> <p> </p> <p>To anyone who wants to sell Justine for extra money, think long and hard if it sounds worth all this trouble. I can promise you, its not!</p> <p> </p> <p>Best you get back to me asap</p>