Justine leaky processes and poor turnaround time to resolve issues

It appears that the only that I am going to get a response is if I post something on HelloPeter!

I have been requesting a statement from Justine for the past 5 months and have still not received it.

I initially queried this account because I had not app**** for a Justine account, but found out that one was open and used up when I received texts and calls from ITC Business Administrators.

I tried reaching out to Justine, but got no response; and when I called ITC BA and spoke to Phelokazi on 12 May 2022, they advised me that the account had been paid up and would be cleared on my profile. I also called Justine and I was advised that this process would take 21 working days. I also highlighted that they must put a block on my ID number in their system, should anyone try to use the account again.

Since then nothing has been updated on my profile, and it still shows that the Justine account is active and owing.

Since there has been no movement, I contacted ITC BAs a couple of months ago and they advised me that the account has been closed on their side and transferred back to Justine.

I then reached out to Justine via call and email, but noone has gotten back to me to advise as to why this account remains the way it is, when this should have been resolved months ago and an alert placed on their system!

I see that this is not new to Avon Justine and appears that they have not improved their systems in the last 3 to 4 years because the same issue keeps arising. This is very worrying that they don't seem proactive to protect the consumer and only react when publicly brought to book!

Please resolve this. It is unfair to be unfairly prejudiced by this - the account is paid up and closed as confirmed by ITC BAs, why is it still showing up on my profile as unpaid and owing?