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Mamiki M
1 reviews | Active since Nov 2015
24 Nov 2015, 09:46
JUSTINE IS CHARGING ME R600 INTEREST
According to my account I owe Justine R1 538.80 but now I got an SMS from Justine saying that my account has been handed over to ITC & I need to pay R2 038.80 which I have paid today via EFT. After phoning ITC they said I should pay an extra R232.42 on top of the R2 038.80 I paid. So, in total I'm being charged R732.42 interest which equates to 35.92%. This is **************** - and this despite that I paid R500 on the 20/11/2015 & explained my situation to them. Talk about heartless people. I want my money back & I want to close this account after that.
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Avon Justine's replyOfficial
24 Nov 2015, 16:46Hello Mamiki Matete,
Thank you for bringing this query to our attention.
As established, the overpayment towards your Justine Account balance will be reversed upon receipt of the requested Banking Details.
Kindly accept our sincere apologies for the delayed payment SMS, we look forward to continued Customer Service relations with you.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
As established, the overpayment towards your Justine Account balance will be reversed upon receipt of the requested Banking Details.
Kindly accept our sincere apologies for the delayed payment SMS, we look forward to continued Customer Service relations with you.
Regards,
Avon Justine
Avon Justine's reply24 Nov 2015, 16:46
Official
Hello Mamiki Matete,
Thank you for bringing this query to our attention.
As established, the overpayment towards your Justine Account balance will be reversed upon receipt of the requested Banking Details.
Kindly accept our sincere apologies for the delayed payment SMS, we look forward to continued Customer Service relations with you.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
As established, the overpayment towards your Justine Account balance will be reversed upon receipt of the requested Banking Details.
Kindly accept our sincere apologies for the delayed payment SMS, we look forward to continued Customer Service relations with you.
Regards,
Avon Justine