Justine Facial products damaged my skin and Justine does not care

Good day

I am a Justine representative and I bought and used Justine facial products that unfortunately badly damaged my skin. I then notified Justine via email on the 4th May, requesting for the products to be picked up and tested as the damage was severe .

On 6th May Lindi Nyubi responded to my email and asked me to specify the products and give my residential address for courier pick up,which I did, She promised that the products will then be taken for testing.

On the 10th May, Dimakatso Mo***eng confirmed that courier had been booked to pick up the products from my home,which did not happen until the 30th May, when courier finally came for pick up.

All this while,my face is still messed up and I am confined to my house as exposure to sunlight made matters worse so I stopped going outside, meaning my life came to a stand still. My movement entirely restricted.

I was waiting for laboratory test results,which I thought could shed some light to what really went wrong and could give a way forward to getting my skin back to its normal state. Unfortunately, two months down the line I am still waiting for test results. When I enquire about the test results I am always told that my complaint is escalated to the relevant department and yet my face is still problematic.

When I realised that I am being given a run around, I then went for consultation to a General practitioner who prescribed an ointment to apply on my face, the ointment partly helped but around my mouth I still suffer severe skin irritation and the texture of my facial skin is just not right the entire face, so in a way I still face the problem.

It is evident that I have to consult a dermatologist now and Justine doesn't seem to care at all ,given the time that this issue dragged on. I have now incurred medical expenses for something they are responsible for. I thought since damage has been cause to my skin,that has prolonged for over two months, they would also want to find out what was wrong with their products but this does not seem to be the case.

All Justine seems to care about is money and not clients wellbeing. As a Justine representative, my business has suffered a great deal due to this ordeal. They still expect me to pay for my orders and keep on charging me late payment fees messing up my credit score.

I strongly feel that my human rights are highly disregarded.

Kind regards

Joalane Machaha