Justine delaying to credit my bank account!!!

<p>HI Peter, </p> <p> </p> <p>I sent out an email on the 06th May 2017 requesting for money to be credited to my bank account because the teller made a mistake. They have never communicated with me if I will be receiving my money . I called in yesterday asking when I will be receiving my money and I was told that the Journals department only approved yesterday. Today I received an email from credit control that I didn't send documentation for the credit to take place. I sent them a long time ago and I'm surprised that they are still asking for them. </p> <p>I really want my money back. </p> <p>I am sick and tired of being taken from pillar to post.</p>