Justine Bad Attitude - have not resolved Problem

I am seething. I am so mad. We received an email from Justine on 16th February telling us that the problem is resolved and will take up to 21 working days to be sorted. Well to date NOTHING has been done about this case *** for the amount of R2578. How disgusting is that?? It is still sitting on my sons TransUnion report. There are no words to describe how irate you become being blacklisted for goods NOT ordered or received by you. Does it require legal action? Justine will then pay for these costs as we have correspondence acknowledging that these goods were not ordered or purchased by my son, however, he still has a bad name. Justine better ensure that the ITC is completely cleared, they must not make it PAID up, it must be cleared as this was never a fault of his. Unfortunately I am not going to wait another 21 days. I require an urgent response to this matter that is way out of control now.