HP
Helen P

1 reviews | Active since Mar 2010

30 Oct 2018, 17:01

Items with 4 different prices!

I submitted a query to avon@queries on 12 Sept 2018. After a few responses it was clear that the agents did not understand the situation. I was telephonically contacted and explained the query step by step. The agent agreed that I was correct and informed me that the query would be escalated to marketing and the errors would be published on the website under 'Brochure errors, stock availability and alternatives. It does NOT appear. Another few weeks went by, I once again contacted queries. I was in contact with Lindi Nyubi. She also assured me that the query would be escalated to Marketing. To date - 30 Oct - no response from Avon. You are advertising items in the Let's Talk and the prices differ to those in the brochure. Some of these items have 4 different prices - in the Let's Talk you advertise that it will be avail in the Oct brochure for R79, but in the brochure it is R89, in the Let's Talk you have the regular price of same item at R119, yet in the brochure it is R139! There is also a similar/different item with an error on the website for the month of October. You are obliged to charge the customer the lesser price. Is there line management? Why has no-one picked this up? If it's a misprint, it must be corrected. Please note that I am not available telephonically at all, only via email at ********** Thank you.

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Replies (1)
Avon Justine
Avon Justine's reply31 Oct 2018, 10:23
Official

Good day Helen,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

An email has been sent to the provided email address. Your response will be highly appreciated for the urgent resolution of your query.

Yours in Beauty,

Vernique Belily

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***