CR
Chenel R

1 reviews | Active since Mar 2009

26 Mar 2015, 11:51

Items NOT in my BOX EVERY MONTH

I am not happy, this month was the worst when 50x brochures that were ordered were not included in my box as well as 2x Imari perfumes. <br> <br> I am grateful that the first time I got a good response from Clement.legodi and my 50 brochures were sent ASAP, but now after realizing my perfume was not sent no one wants to take responsibility and I have to be charged again for them. <br> <br> Every time I have to ride my petrol out to go drop off the return note! <br> <br> This is unacceptable. Its not my fault you do not have the proper quality controls in place. <br> <br> I also see that this is a common issue not only with me, something needs to be done about the quality control of the items that go out in the boxes.<br> <br> I have lost numerous customers over this issue! And I order over R8000 every month!!!!<br> <br>

0
Replies (1)
Avon Justine
Avon Justine's reply26 Mar 2015, 18:35
Official
Hello chenelr,

Thank you for bringing this query to our attention.

As per our telephonic conversation, item 13558x2 are recaptured on the account and will be processed with the next order that you place.

Please submit the credit adjustment to the Business Leader/Zone Manager for credit to be actioned efficiently.

We have escalated the picking errors to superiors at the Distribution Centre for further investigations.

We apologise for the inconvenience that this causes to you and your customers.

Warm Regards
Avon Justine