Invoiced but not delievered

on the 9th Dec 2015 I made an order via the internet, and it was invoiced 11th Dec 2015. Order number 545355 & 564713 invoice number ***6 date of forwarding 19 Dec 2015. However i never received that box. i called the fast and forious including Fastway but both companies when i called said they do not have the box for me. till this day i have not received anything but instead i receive a message from Avon saying they are taking my name to ITC for not paying of which I never got the box. This is irritating me because its my credit profile Avon is messing up meanwhile its their very company that is causing this nonsense. I'm sick and tired of Avon because even the Area Manager/Sales Leader cannot assist when i have delivery problems but also know how to send me ******** messages about not being active.... How can i be active when there's this nonsense of a missing box. I've had it with Avon and its ****** drivers from George because also when you call them, they only want to speak Afrikaans and i believe English is the standard of communication in business sector. I no longer wish to be part of Avon its just causing a bad credit profile for me because of USELESS people.