1 reviews | Active since Feb 2015
Invoiced and not Delivered TWICE in a row
Hello Peter<br> <br> I am Not new to avon, having worked with them in high school, i recently decided to rekindly our relationship.<br> and its just not the same as then.<br> my invoice number ***.05.15. i had been invoiced for 1 x ct engr ls fuschia for R34.95 and have not recieved it, today again i have been invoiced for the ffg : inv no . ***0 short rec. 3 x senses divine time scrm (1 part of combo each) , 1 x at soft silk cond 250ml VA and also got 1 x avon baby milky wash extra which i did not order.<br> this is effecting my business and who ever packaed these orders must pay out of their own pocket to have the correct items sent to me and the incorrect item picked up.<br> <br> i dont mean to be rude , however this business runs on word on mouth and relationships and if i cannot complete orders that does not bode well.<br> <br> regards<br> R.Yacoob<br>
Thank you for bringing this query to our attention.
As per our telephonic conversation, item 77465x3 are recaptured on the account to merge with the next order that you place.
Item code 77465x3 SENS DIVINE TIME SCRM, were automatically credited on the 29th of May 2015 because they were manually out of stock.
Item code 63013x1 from invoice ***5 is escalated to the Zone Manager Jill McDermid to complete and submit credit adjustment for credit to be actioned efficiently.
We sincerely apologise for the inconvenience that this causes to you and your customers.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, item 77465x3 are recaptured on the account to merge with the next order that you place.
Item code 77465x3 SENS DIVINE TIME SCRM, were automatically credited on the 29th of May 2015 because they were manually out of stock.
Item code 63013x1 from invoice ***5 is escalated to the Zone Manager Jill McDermid to complete and submit credit adjustment for credit to be actioned efficiently.
We sincerely apologise for the inconvenience that this causes to you and your customers.
Warm Regards
Avon Justine