Insufficient support and negligence of Area Manager Susan Koekemor

My name is Michaela . I was a consultant but going to close my account with Avon. The reason is that due to me having COVID, I could not submit my returns and only did so on 2/ 08/2020 which was way before 3 months are completed. My team Leader gave it to Susan Koekemor the Area Manager, on the 7th August 2020,. Susan kept sending me message for overdue balance which was the total for my returns, which she failed to submit to Avon. Susan never responded to any of my sms but she had the time to remind me to place orders and when you call her, her response is that she has over 2000 consultants to take care of. That's funny because she never gave me any support when I had any queries. Today is the 22 August and even though I emailed the waybill that Susan sent me which was very unclear, Avon is still requesting for documents and it seems that they didn't receive my returns