Inconvenient service

On the 04 Feb 2016 i made a payment of R864.20 wrongly in to Justine acc no ***2 instead of ***2 L Buthelezi. the consultant made an order so she was surprised not getting delivery. I phoned Justine on the 10/02 whereby I was told that it has been held because of non-payment. Is then that I discovered that it was paid in the wrong account as per my bank statement. The consultant that helped me asked me to send the proof of payments of which i did there and there &amp; she confirmed that the order has been released of which yes it was received. I even got an email from their credit control dept acknowledging receipt &amp; that a journal transfer will be done.<br> Until today nothing has been done &amp; my consultant keeps on getting demanding Smss. I called &amp; spoke to Oratile Lesabe on 31/3 who gave me her email address to send the docs to, of which i did immediately, so till today nothing has been done,when i call them today they keep me holding on for more than 10 mnts without any help/solution.<br> Now my consultant received an sms of demand from ITC.<br> Justine must attend to this *********** behavior &amp; not let the customers suffer more so they can see the money lying on suspense.