Inconsistency in supplying goods

I am currently losing customers because Avon continues to send me items that are incomplete. My customers are always keen to order sets (like perfume and hand lotion). Strangely I only received the lotion. It is so ridiculous. This has been happening to me for a while now. How do I explain to the customer were the perfume is. ITS SUPPOSED TO COME AS A SET. It is so frustrating. Also they always indicate on the receipt that the short item will be included in the next order, which is never the case. Some customers have cancelled the orders because they dont think I am reliable. QUESTION: WHAT DO I DO WITH THE ITEMS WHEN THEY EVENTUALLY COME.<br> <br> Shorted<br> 009664 1 INSTINCT FOR HER EDP 50ML WCE <br> 076653 1 AC EVENTONE F-CRM 100ML ZA <br> 018130 1 AC UC DD LS PURE ORCH 3.6G WEC <br> 049316 3 ASPIRE MAN H-B WASH 250ML V1 <br> 051562 2 CT FOUND WARM CARAMEL 30ML VA <br> 870477 1 AVON JUS REP THANK YOU CARD<br> <br> <br> PLEASE RESPOND OTHERWISE I WILL HAVE TO CANCEL MY MEMBERSHIP