*********** stuff

I had an account with Justin and they said my account its still outstanding, which i paid and send proof but no one seems to rectify their error as its affecting my credit score.

Please see below correspondence between myself and them.

gugu magagula ********** Attachments Fri, Nov 18, 2016, 8:16 AM to creditcontrol.sa

Good day Please find attached POP i have paid the account already on the 02/11/2016 i dont understand why cant you guys pick it up from your system, i realy didnt appreciate receiving a letter of demand where else i payed i am totally unhappy kindly remove my name from ITC

Kind regards, Gugu Magagula

Attachments area

gugu magagula ********** Attachments Tue, Nov 29, 2016, 4:14 PM to queries

Good day

Kindly see below email and assist. Can you please stop sending me the sms saying i should pay you as i did that already.

Your urgent assistance will be highly appreciated as i need to apply for credit with another institution so i wouldnt want this to affect my credit record kindly assist.

Kind regards,

Attachments area

gugu magagula ********** Mon, Dec 12, 2016, 12:40 PM to queries

Hi Ndumi,

Please find my correspondence with your client and kindly ask for the call recordings as they claim that their calls are recorded, as that will be enough proof of me trying to get this matter sorted out i contacted the m numerous times. Below please see my review from Hello peter and their response as well then a day after they are handing me over to you guys. How pathetic and ********** they are??

Bad customer service

My account with Justine had an outstanding amount of R487.35 which was due and i paid R500 on the due date which is the 02/11/2016 but even today the payment was not allocated. On the 17/11/2016, i received a final letter of demand stating i should pay in 20 days, i then called them on the 18/11/2016 and they said i should send them the proof of payment of which i did.They then told me they will allocate the payment but to my surprise it wasnt as i received a message from ITC BA saying i should pay to avoid legal actions, i called them again on the 28/11/2016 and they said i should resend the proof of payment of which i did and still have proof for those 2 emails sent to them but nothing has been done, again yesterday i received an sms from ITC BA saying that they have been mandated to obtain payment from me. I just called Justine and 1 of the customer service agent said to me she can see the proof of payment however it wasnt allocated for payment so she will send it to "Journal" and it will be sorted out however it will take 21 days. Kindly assist this is affecting my credit record...