AF
ANNIE F

1 reviews | Active since Oct 2017

10 Nov 2017, 08:37

*********** staff

I have been an Avon representative for the past 3 years. I admit that my orders are not the biggest orders but every month I order of R500 worth of products.

Every month I receive a sms informing me what the amount is that I need to pay to get the order release. This month, low and behold, after I paid the amount as per the sms I had to phone Avon to find out why my order is still not released. I phone Avon just to be informed that I need to pay another amount. when I told the lady I spoke to that I paid the amount as per the sms she informed me that in that case she cannot assist me. All she knows is that my order will not be released until i have paid the other amount and that if I am not happy I can address an e-mail to their credit control department, which I did. Needless to say I am still waiting for an answer. I have paid the second amount and requested Avon to close my account with them I dont want to do business with them any longer.

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Replies (2)
Avon Justine
Avon Justine's reply10 Nov 2017, 12:13
Official

Dear Annie,

Thank you for contacting Avon Justine.

Payment

Kindly note your enquiry is in progress.

You can also contact us on:

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Yours in Beauty,

Janine Dwayi
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply10 Nov 2017, 14:48
Official

Dear Annie,

Thank you for contacting Avon Justine.

Payment

Your query has been resolved.

Yours in Beauty,

Janine Dwayi
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***