*********** ***** department at Avon Justine

I had been turned down on credit application I did a few months ago, I requested for a decline reason and they advised that my Avon justine account is in arrears with a couple of missed payments. After much enquiries with Avon I realised that there is a ********** account under my name.

I therefore advised that I was once a victim of identity theft and furnished all of the supporting docs as they requested. Never heard from them until i called back two weeks later. I then learnt that no one had attended to my case. The lady I spoke to said she’d escalated the query but two weeks later still nothing.

I called again to follow up and they then advised me that my docs were not received, i clarified and provided proof that docs were sent successfully because i bcc’d my other email address. The lady apologised and advised that its their mistake and that she will escalate for an urgent outcome.

I called the following day and I was given feedback that I was cleared of the ********** account. I therefore requested for confirmation in writing and that my ITC be updated accordingly. The lady said they will send me a mail with a clearance certificate.

After more than 2 months enquiring, i have not received this clearance certificate which is supposed to be signed off by the manager.

I am so livid with them the last lady i spoke to today was Keneilwe maphala who said it’s going to be sent today. Its now close business and nothing has come through to my mail box and I cannot apply for any credit due to this.

This is so bad I actually can’t believe the amount of incompetence by Avon. They don’t even deserve the 1 star rating I am giving them. My next option is to take my enquiry to the ombudsman.