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zinhlenhleko.nhleko zinhlenhleko.nhleko

1 reviews | Active since May 2016

12 May 2016, 22:08

*********** CONSULTANTS AT AVON CREDIT CONTROL

<p>I am an AVON representative. In March I placed an order and was charged for the item that I did not receive. I contacted AVON as soon as I realised that the item was missing but was charged. I was told that a mistake has happened since the item was out of stock they wonder how come I was billed. Then I was advised to do an adjustment. Then I followed a procedure for the adjustment on my account and everything was submitted to credit control office. However until today the adjustment has not done on my account. I am so disappointed and not happy the way this takes to long to be finalised and to make things worse I dont get a formed answer of why this is not sorted out. At the moment it makes my ITC look bad since I dont have money to pay for this item.</p> <p> </p> <p>Such *********** staff they have at AVON.</p> <p> </p> <p>I AM VERY DISAPPOINTED AND UPSET THIS NEED TO BE CLEARED</p>

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Replies (1)
Avon Justine
Avon Justine's reply19 May 2016, 14:38
Official

Thank you for bringing this query to our attention.

Due to failed attempts at telephonic contact your outstanding credit enquiry has now been responded to via email.

Sufficient tools for adequate resolution have also been included.

Apologies for the inconvenience caused.

Regards,

Avon Justine