Incompetency of Avon staff / allocating of payment

<p>Last year December 2015 i send my daughter to make a payment on my AVON of R800 at the ATM and the machine rejected one of the R100 notes. So i had to make a second payment 2min apart for the other R100. Then the second payment was approved. My daughter used the reference CHERYL when she made the payment of R700 and only relaised she should have entered my AVON reference instead her name when she made the second payment of R100. I have both my proof of payments that was made on that day. I got notified the next month by AVON that i did not make payment for Dec 2015 and i told the lady it was paid that my daughter made the mistake by putting her name as reference and i will email them my proof of payment to allowcate my payments from their bankstatements. BUT this was never done. After numerous notifications and me phoning and emailing AVON the proof of payments its still not done!!!!! then i got notified that i was handed over to the ITC..... i phoned AVON again putting me on hold for long periods and passing me on from one person to the next. Aventually i spoke to a lady "Oratile" and explained to her the whole story and was asked to forward her all the emails as i did. And still nothing was done!!!!! i am now feed up and is going to the news papers with this. Is this the service that you are getting from AVON???? im such a loyal customer to them and selling so much products for them. ITS ALMOST A YEAR NOW AND STILL MY PAYMENT IS NOT ALLOCATED!!!!!!!! People i was dealing with at AVON and did nothing was: Stayce, Palesa, Ismail and Oratile</p>