Incompetency

My problem started on 3rd of September 2018. I made a payment of 700 rand as it was overdue and sent put banch of emails with proof of payment to credit control.sa@ avon.com. Until now order been held by credit control department. I phoned to credit control department and no one can help me. Looks like the agents did not know what they talking about and saying they don't see the money on they side , which is very ridicules as I did immediate transfer. I'm selling Avon from fiance account for a few years and really enjoyed, but this situation is really bad, the clients are upset and this is ****ing motivation.The acc number for avon is: ********** 78.