If I could rate Avon -10 on customer service I would

I am extremely disappointed with the service I have received from Avon.

On 15 April, I reported that my order was delivered with a missing item. Since then, I have sent more than 30 emails and communicated with numerous customer service agents in an attempt to resolve the issue. Despite my patience and repeated follow-ups, I have still not received the missing item, a refund, or a satisfactory explanation.

What has been most frustrating is the lack of accountability and effective communication. Each time I follow up, I seem to start the process over again, with no clear resolution or progress being made. As a customer, I should not have to spend weeks chasing a company for products that I have already paid for.

It has now been over a month since I first reported the issue, and I am still waiting for a resolution. This experience has left me feeling ignored and undervalued as a customer.

I am posting this review in the hope that Avon management will finally take ownership of this matter and provide a fair and prompt resolution.

Reference/Order Number: ***2