Identity Theft

Firstly, I had my credit report done and found out that I have an Avon account opened in my name which I have never done. Someone had opened this Avon account with my ID number. I called in to your call centre and couldn't get any details with regards to this account as I did not give the necessary details for them to continue. I was asked to get an affidavit from the police station and a certified copy of my ID document which I did. The details that I did manage to get is the that this account was opened on the 23/01/2016, the account number is ***, the credit limit given/or that was app**** for by this imposter was R2500 to which they had already spent R550, the items that was taken (I think) must have been delivered to 186 Smit street Cnr Biccard, Braamfontein, KZN, 2001 - (This address which has now been loaded to my Credit Report) - JHB &amp; KZN (That's the people you have working at Avon who don't know the difference between Gauteng &amp; KZN. The invoice number of the items that was delivered to this so called address is ***8. I need you to investigate this matter immediately as this is the first time that something like this has ever happened to me.<br>