I paid R169 in my account in August 15 last year when I placed an order in December last year the R169 was no where to be found

I paid R169 in my account in August 15 last year when I placed an order in December last year the R169 was no where to be found. My sales leader Cecillia Seleke tried to sorted out but with no luck. I emailed their credit control center got automatic reply. I just want my money back