I need communication from Justine regarding a credit they did on my account without my consent

Good day Can I get clarity why there was an adjustment of R959.50 made in the 12/12/2022 – no orders were placed for the month of December Total order for the month of November R1,128.15 as per my Invoice – for me to place orders balance was on R0.00 I complained at Hello Peter with a payment if R480 that was made towards the account – while I was busy with that an adjustment of R959 was credited into my Justine account why ? In September payment of R959 was paid account have been paid monthly. The amount owing in this account is R658.15 and therefore I dispute R50 charged for late payment – why must I pay R1,667.65 where does it come from . Please note that if this amount is not credited I will be complaining again at HELLO PETER TO OMBUDSMAN. Good day, With reference to your e-mail dated Monday, 19 December 2022 10:34, please be advised of the following: Please note on this account, there was in an unpaid amount of R959.50 from February 2022, that was written off to bad dbet, we needed to bring that back into your account. It was still liable by you to settle the overdue balance. Yours in service, Credit Control Ref CC_Amrica J Hi

Please advise who credited the amount on this account ? Who called me to advise accordingly ? I have records that shows that account was credited?

I am not going to pay for this and I will take up the matter with Ombudsman .

There is no way credit can be passed on my account without any notification.

When I placed orders my account was on credit – give me records of Justine that confirmed my communication with you guys.