.I made an order and paid on 27.03.15 yet the orde

Matter not resolved....I made an order and paid on 27.03.15 yet the order was deleted. I would like to know why the order was deleted because I have 'clients' waiting for the goods.I am calling your call centre and I am receiving different stories from accounts and the call centre.I need the order to be redone or my money back if this cannot be done. I spent like 20 minutes being transferred between accounts and your call centre departments.Let me know if this can be done and if not kindly advise on the refund process so I can get my money and quit this Avon s*** because I am experiencing problems every month. I am also aware that I have a credit limit on the account so I also need to know why the orders were not released in the first place.