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Daina R

1 reviews | Active since Jul 2018

12 Jul 2018, 11:07

I just want my money

I was an Avon Justine representative and recently closed my account for personal reasons however this was a complete nightmare. I called Saturday the 09.06.2018 and was redirected to an email address which I immediately sent off only to receive a response stating to email an alternative email address. I once again did this and received a response stating my request needs to be in a signed letter format. At this point I am furious and have very little patience left, I once again send the email in the format requested. My account was confirmed closed on the 14.06.2018 as well as my refund of the credit balance on my account. It is now the 12.07.2018 and I have still not received my refund and am once again requested to email off a signed letter of banking details ect. I am now beyond furious and will never ever use this company again and definitely feel your processes are poor and not customer friendly.

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Replies (7)
Avon Justine
Avon Justine's reply12 Jul 2018, 11:25
Official

Good day Daina,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

We tried contacting you on 12.07.2018 at 11:23am but to no avail.

An email has been sent to the provided email address, your response will be highly appreciated for urgent resolution of your query.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply30 Jul 2018, 15:03
Official

Good day Daina,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

As per our telephonic conversation.

Kindly note, that your query is in progress.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

DR
Daina R's update01 Aug 2018, 11:41
Reviewer Update
And what do you know I have still not received my refund. On the 12.07.2018 I received a confirmation e-mail advising my refund was processed and to expected in 7-14 working days. It has now been 13 working days and I receive a call from Avon advising due to insufficient information my refund could not be processed...how convenient. So once again I was requested to provide proof of payment which I have refused because this was done before and I have received multiply e-mails confirming my refund was processed...what a fob off. It is a refund of R137.00, what is the big deal.
DR
Daina R's update03 Aug 2018, 14:08
Reviewer Update
And today I receive an email stating my proof of payment was not valid, apparently my proof my payment needs to state Avon Justine. I responded asking where and how I would get this and they request the receipt of a payment I made on the 14:05:2018. I clearly don't have it anymore. Clearly another fob off
DR
Daina R's update09 Aug 2018, 17:25
Reviewer Update
Upon checking my credit score today...guess what! MY ACCOUNT IS STILL OPEN with a balance reflecting and monthly payments being made. This is definitely incorrect because as far as I know I have cleared this balance on the 14:05:2018. I have sent an email on the email sent to me on the 13:06:2018 confirming my account was closed to advise this account still open, let's wait and see...FYI I have given up on the refund they can keep it. Pathetic customer service.
Avon Justine
Avon Justine's reply10 Aug 2018, 10:33
Official

Good day Daina,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

We tried contacting you on 10.08.2018 at 10:30am but to no avail.

An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.

Yours in Beauty,

Samantha Williams

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***

Avon Justine
Avon Justine's reply27 Sept 2018, 12:40
Official

Dear Daina,

Thank you for contacting Avon Justine.

Please be advised we have attempted to contact you regarding this to no avail.


Kindly note, that your query has been resolved.

Yours in Beauty,

Vernique Belily

Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***