I haven't received the goods i ordered on 24 June

As usual I placed an order online on 24 June. The usual delivery time is within 5 working days. We are on day 7. I called this morning to enquire and I was told that my order couldn't be delivered because the driver had an incorrect address. I have never changed my delivery address. I have been using the same address for over 3 years now. I am told someone went into the system and changed my address. Why would that be? And why would they do that without my request/consent? I am very upset. I can't wait for an order for this long. My lips are dry and my hands are cracking. Joubert Fehwana couldn't help me, instead he suggested that I call the driver. WHY? That's not my job. He also told me that he is logging my enquiry on the system and he should receive a response after 48 hours. I refuse to wait that long. All I want is my order please???