I am completely frustrated with Avon Justine 😔😔😔

I am completely frustrated with Avon Justine. I am a new representative and I did my first order in December and everything went fine. Now this January I did my second order and paid an amount of R1,800.00 using online card payment on the 16th of January 2024 and the transaction was cleared by my bank on 18 January as shown on my bank statement. Today it's the 22rd and the funds are still not reflecting on my Avon account balance. I sent an email and was only rep**** by a robot. I did sent proof of payment in the form of my bank statement and screenshots of my bank app showing the card payment transaction but they decided to reply me with an order history and not the payment query that I contacted them for. I had to sent proof of payment again for the second time today and this time they decided to ignore my email. It's been 7 good days now from the date I made the payment and did the order, but they are still asking me to pay for an order that was already paid for. I wanted to do this rep thing for fun since most of the products I order are are actually for me and my family but I don't think I will be making any other order anytime soon as this has turned from fun to a nightmare. I still have to keep contacting them for my refund or my order. 😔😔😔